FAQ

BeInSync enables you to seamlessly access and use your latest data when and where you need it - at the office, from home or on the go. Using innovative secure Peer-to-Peer technology that automatically synchronizes all your devices (home PC, office PC, etc.); BeInSync ensures that wherever you go, your data will follow.

How does BeInSync work?

BeInSync utilizes a unique, secure, peer-to-peer technology, which networks all of the user's devices while automatically synchronizing files, emails, contacts and favorites across them.

For example, users may configure BeInSync so that any change made to their desktop will automatically be made on their other computers as well. Since your computers constantly synchronize, they become mirror images of each other. As such their data will always be accessible to you.

Users can also securely access their data remotely from a Web browser when on the go. Finally, BeInSync's architecture enables users to invite other people such as partners and colleagues to securely share data with them.

What's unique about the BeInSync approach?

BeInSync has several unique benefits:

Seamless Access
Since BeInSync automatically synchronizes the data on the user's different computers, users do not need to make a conscious effort of connecting and downloading remote files, as these are already locally available. The user can simply continue working on his or her data regardless of its physical location. Access to their files is possible even when an Internet connection is not available. Additionally, files may be securely and easily shared and kept in sync with other users.

Security & Privacy
All BeInSync communication is completely secure using strong 256-bit SSL encryption. Additionally, due to BeInSync's Peer-to-Peer architecture, the user's data never leaves his or her hands and is never placed on third-party servers. This is vital since countless users are extremely reluctant to place their files and data on third party servers.

Affordability
Since all BeInSync communication is Peer-to-Peer, costly centralized servers and hardware installation and maintenance are not required and the user does not need to pay a third party to store data. Additionally, the simple installation and operation of BeInSync makes IT support unnecessary, reducing the cost of ownership even further.

Crash Recovery
Since your data in BeInSync resides on several computers, should a crash occur to your hard drive or your Laptop get stolen, you have automatic backup of all of your data on your other computers.

How secure is BeInSync?

Can anyone else access my files in BeInSync?

All data passed through BeInSync is completely secure using strong 256-bit SSL encryption. BeInSync prohibits unauthorized users from connecting to your computers and requires username and password authentication at all times.

Please make sure you keep your username and password in a safe place and do not accept a username and password sent to you by any individual.

How do I purchase BeInSync Pro™?

Click the Get BeInSync Pro toolbar button in the BeInSync client interface to go to the purchase BeInSync Pro™ Web page. Or browse to www.beinsync.com/buy/product_list.php to go directly to the purchasing section in the BeInSync Website.

What are the differences between BeInSync Pro™ and BeInSync?

	BeInSync (basic version)	BeInSync Pro™
Secure Synchronization	+	+
Number of Shares	5	15
Number of Daily Synced Files	10	Unlimited
Auto Sync	-	+
Secure Remote Web Access	+	+
Premium Support	-	+

INSTALLING BEINSYNC

What are the minimum requirements my computer must meet to install BeInSync?

To install the BeInSync client your computers must meet the following system requirements:

Windows 2000 or Windows XP operating system

Intel Pentium III 600 MHz or higher

128MB of memory and above

How do I install BeInSync?

Installing BeInSync requires no computer or networking knowledge! Just download the BeInSync installer onto your computer, run it and follow the instructions. Enter the setup wizard to fill out your details and to register with BeInSync. Repeat this on your additional computers; however fill out your details as an already registered user and not as a new user, using the same username and password as selected for your first installation. When the installation process is complete on all computers you can begin to share and synchronize your data once they are all online.

How many computers can I install BeInSync on?

BeInSync enables you to synchronize five online computers per individual user license.

How do I uninstall BeInSync?

If you need to uninstall BeInSync from your computer you can use the standard Add/Remove Programs option from the Windows Control Panel:

Go to your Start menu.

Select Settings->Control Panel->Add/Remove Programs.

Select BeInSync from the list.

Press the Change/Remove button.

Follow the uninstall instructions.

THE BEINSYNC INTERFACE

How do I launch the BeInSync application?

BeInSync constantly runs in the background of your computers. To launch the BeInSync interface, double-click the BeInSync icon in your taskbar. Alternatively, you can launch the BeInSync interface from your Windows Start menu.

What do I see when I open the BeInSync application?

BeInSync is divided into three main areas:

On the left-hand side of the screen, you will see the BeInSync tree view, this is where the list of your private and group shares is displayed

On the top of the screen is the BeInSync toolbar

On the right-hand side of the screen you will see the BeInSync viewing area which resembles Windows Explorer. This is where the content and settings of each share is displayed

How many files can I share and sync? What's the maximum file size?

There is no limit on the amount or size of files you can share and sync. However various restrictions such as bandwidth may cause your computer to perform slowly if you choose to share massive amounts of data or large files. If you have tens of thousands of files or gigabytes of information, it is recommended that you first sift through them, move out the less critical data, and add only the data that is most important to you.

What's a 'Group Share'?

A group share enables you to share and sync folders with friends and colleagues. All data in your group shares will be constantly kept synchronized and updated between all computers. A group share can have up to ten different users.

How do I cancel a share?

There are several ways to cancel a share:

Go to the tree view in BeInSync; select the desired share and right-click on it. From the menu select Cancel Share

Go to the tree view in BeInSync; select the desired share and from the task control panel select Cancel Share

How do I add files and folders to shares?

There are several ways to easily add files and folders to your shares:

Drag-and-drop the desired file or folder into one of your shared folders in Windows Explorer

Drag-and-drop the desired file or folder into the share in BeInSync's viewing area

What happens if I access a file that is currently being shared and synced?

This is completely safe. Every time you open a file that is in BeInSync even whilst it is being shared and synced a new version for it is created. If a conflict does arise between the two versions the next time you open the document, BeInSync will alert you to resolve the conflict.

How many shares can I establish? How many people can I invite to a share?

With BeInSync Pro™ you may establish up to fifteen different shares (private shares and group shares combined) and invite up to ten people to join your group shares. The trial and basic versions of BeInSync allow you to establish up to five shares.

How do I select a location for my shared folders? What's the difference between 'create a new folder' and 'use existing folder'?

When creating a private or group share you will be prompted to select a location for the share on all other computers. There are 2 options:

Create a new folder
When selecting Create a new folder the shared folder will be created as a new folder in the selected directory

Use existing folder
When selecting Use existing folder the contents of the shared folder will be merged with the contents of the selected directory. In this case a new folder will not be created

What kind of files can I share and sync?

In general BeInSync enables you to share and synchronize most file types. Files with the following extensions: tmp, bak, lnk, files beginning with '~' and hidden and system files are not synchronized.

BeInSync does not recommend synchronizing database files such as QuickBooks. When several users access and use a file concurrently, the file will constantly consist of ongoing conflicts. Merely having a database open on more than one computer at the same time will create an immediate conflict. We advise consulting with your vendor or technical support before synchronizing database files. It is also not recommended to synchronize executable files.

How do I add people to a share?

There are several ways to add people to a share:

Go to the tree view in BeInSync; select the desired group share and right-click on it. From the menu select Add People

Go to the tree view in BeInSync, select the desired group share and from the task control panel select Add People

Select a folder in Windows Explorer and right-click on it. From the menu select BeInSync->Share with others. If the folder is already a group share, and you want to invite additional people to it, select BeInSync->Add people.

Can I invite people to join a private share?

You can invite people to a private share, when you do so the share changes from a private share and becomes a group share.

Go to the tree view in BeInSync; select the desired private share and right-click on it.

From the menu select Add People.

Select the people you would like to invite to the share.

The private share will move in the tree view from your private shares to your group shares.

What happens to a share when it's moved, renamed or deleted in Windows Explorer?

When a share is moved, renamed or deleted in Windows Explorer while BeInSync is not running, the next time you launch BeInSync you will be prompted to cancel the share, or to set a new location for it.

Can a group share become a private share?

A group share cannot become a private share. A private share however can become a group share.

What's a 'Private Share'?

A private share enables you to share and sync folders, files, emails, contacts and Internet favorites between your computers. All data in your private shares will constantly be kept synchronized and updated between your computers.

What happens to files on my remote computers when I delete them locally?

When a share is created in BeInSync, a special 'deleted items' folder is created for the share. When a file is deleted on your local computer, the same file will go to the special deleted items folder on your remote computers.

REMOTE ACCESS

How do I access my data remotely?: You can access your data remotely using a Web browser. Just go to www.beinsync.com and login to your computer by entering your username or email address and password.

Web access is supported on the following browsers: Internet Explorer 6.0, Mozilla Firefox 1.0.0, Safari and Opera.
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CONNECTING AND LOGGING INTO BEINSYNC

How do I login to BeInSync?: BeInSync will automatically log you into the network. However, if you see that BeInSync is disconnected you may right-click on the BeInSync icon in the taskbar of your computer, and from the menu select online. The BeInSync icon will flicker for a few seconds, and then re-connect.
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What are the different types of connection modes in BeInSync and what do they mean?: Connected
Means that BeInSync is logged in and connected; sharing, synchronization, and remote Web access are available

Connected (behind NAT)
This means that your computer is behind a firewall or NAT Router. BeInSync is logged in and connected. Sharing, synchronization and remote Web access are available

*Please note: BeInSync is capable of performing all tasks, including remote access, even when behind a firewall or a NAT router. For best performance, it is recommended to properly configure your firewall or NAT (Consult BeInSync's firewall and NAT setup page for more information).

Offline
This means that BeInSync is not logged in, sharing, synchronization, and remote Web access are unavailable
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How do I know if my computers are connected to each other?: The list of your currently connected and online computers will be displayed in the status screen. If your files seem like they are not syncing, you may check to see if your computers are online and connected to each other. If one or more of your computers do not appear here, you may try logging into BeInSync again.

* Please note, your local computer does NOT appear in this list, just your remote computers do.
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SYNCHRONIZING

How often is my data synchronized and updated?: Your information in BeInSync is constantly synchronized and updated across your computers. To ensure that BeInSync does not interfere with your ongoing work, information exchange is done while your computer is idle.
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How long will the sync process take?: The speed of the sync process depends on a number of things:

The amount and size of files you are syncing, on the speed of your computers and on the speed and type of Internet connection. Typical ADSL users can expect up to 60MB transferred per hour or more. However, if all computers being synchronized exist on the same network, the synchronization process depends on the network's data rate
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BeInSync says synchronizing, but the status of my files is not changing: When the status bar of BeInSync says 'synchronizing' it means that BeInSync is working and there is activity going on, BeInSync is transferring all the changes made to your files. Sometimes it may seem like BeInSync is not working if for instance you see that the number of your files is not changing. This usually means that BeInSync is transferring log files between your computers which are not visible to you.
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What does 'synchronizing' mean?: 'Synchronizing' means that BeInSync is working. This can mean that new files are being synchronized between your computers, or that BeInSync is uploading a change that was made on your local computer.
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What happens to my files when I delete them from a share on one computer?: Whenever you delete a file or folder in a share, the item is sent to the recycle bin locally. On your remote computers, the item will be sent to the special Deleted Items folder folder that is created with every share. The deleted items folder is located in the tree view under the share.
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EMAIL AND CONTACTS

Can I share & sync Outlook Express emails with BeInSync? What about contacts?: BeInSync does not support Outlook Express emails. BeInSync supports Microsoft Outlook emails only. You can however share & sync Outlook Express contacts.
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Can I share & sync other email clients?: BeInSync does not support other email clients, such as Eudora. BeInSync supports Microsoft Outlook emails only.
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Where are my emails and contacts located on my remote computers after sharing & syncing them?: When you share & sync your emails and contacts they will be added to the BeInSync interface on your remote computers. They will not be added to your Microsoft Outlook email client on these computers.
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Will BeInSync share & sync all of my Microsoft Outlook folders?: BeInSync will share & sync all email folders in the chosen Outlook profile, with the exception of the following folders: Calendar, notes, drafts and deleted items.
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Will BeInSync work with Outlook 2000?: Outlook 2000 is not 100% Unicode compliant by design while BeInSync is (Unicode compliancy is the customary standard today and BeInSync is fully Unicode compliant). Due to this incompatibility issue, if you use Outlook 2000, you will not be able to synchronize your emails with BeInSync.
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MISCELLANEOUS

How do I disable the different BeInSync notifications?

In the settings screen in the BeInSync client application, you will see a list of the different BeInSync notifications that can be turned on and turned off. Uncheck the notifications you do not want to receive.

How can I view my files using the standard Windows Explorer browsing tools?

Open BeInSync and select a shared folder from the tree view. Right-click on it and from the menu select Open With Explorer. The selected item will be opened in its location in Windows Explorer. Open With Explorer is available from the BeInSync file menu as well.

What happens when I edit the same file on different computers while BeInSync is not running?

When you edit a file on different computers while BeInSync is not running or is offline, a conflict will arise. This means that that multiple copies will be created for the file that has been edited.

When you double-click on a conflicted file, you will receive a dialog box listing the different versions that exist for the file. In this dialog box you can view the different file versions, and resolve the conflict by selecting the version you would like to keep.

Once resolving the conflict BeInSync merges the copies of the file, and will keep it synchronized from now on between your different computers. You can also keep all the versions for this file by giving each file a different name using the 'Save As' button (this has to be done before 'select version').

How do I change my registered email address?

You may change your email address via the BeInSync Web console:

Browse to www.beinsync.com.

Click on the 'my account' link at the top of the screen. In this screen you will be able to modify your email address.

TROUBLESHOOTING

My password is incorrect when trying to register as a new user

If you receive this message when trying to register as a new user, it's possible that the username you chose already exists. Please choose a different username and try again.

BeInSync is identified as Spyware

In order to ensure that your files are always kept up-to-date on all of your computers, BeInSync constantly keeps track of any changes made to them. For this reason your AntiSpyware may have identified BeInSync as Spyware.
We would like to assure you that BeInSync does not contain any Spyware or AdWare whatsoever, and that we work with AntiSpyware applications in order to include BeInSync as a certified application.

I cannot access my data remotely through the Web

There may be a number of reasons why you cannot access your data remotely:

Check that your BeInSync client application is up and running and connected to the Internet

Check that your username and password are correct

Make sure you have enabled Web Access in your BeInSync client application (In the settings screen)

If you still cannot access your data, contact us at customer support through the support menu on the BeInSync Web site.

I have a firewall running. Will BeInSync work?

BeInSync is capable of performing all tasks, including remote access, even when behind a firewall or a NAT router. For best performance, it is recommended to properly configure your firewall or NAT (Consult BeInSync's firewall and NAT setup page for more information).

I cannot register

If you cannot connect to the BeInSync server when trying to register please verify the following things:

That you have an active Internet connection

That there is no home or corporate firewall blocking communication ports for outgoing traffic

Make sure that there is no firewall/AntiSpyware software blocking BeInSync communication.

BeInSync usually tries to connect to the Internet through ports 21, 23, 443, 6121, and 80. If the connection fails, as these ports may be blocked, please make sure that at least one of these ports is open for outgoing communication.

If the only way you can connect to the Internet is through an HTTP proxy server you will not be able to connect to the BeInSync server.

* Note: If you configure your firewall to allow outgoing traffic on port 80, please make sure to turn off HTTP headers validation, if applicable.

I forgot or lost my password

If you forgot or lost your password, go to the BeInSync Web site www.beinsync.com; click on the Forgot your password link and follow the instructions. A new password will be sent to your email address. If after a few minutes the email does not appear in your inbox, please check your spam filter and/or junk mail folders.

My computers are not synchronizing, why?

In order for two (or more) computers to synchronize with each other, BeInSync must be simultaneously up and running on every computer and connected to the Internet .
If the BeInSync icon in the taskbar of your computer is red it means that BeInSync is offline.

To login into BeInSync

Right-click on the BeInSync icon in the taskbar of your computer.

From the menu select Online.

The BeInSync icon will flicker for a few seconds and then connect.

Repeat this on all of your computers and the synchronization process will begin to take place.

BeInSync indicates that my Internet connection is down

Make sure that you have an active Internet connection

Right-click on the BeInSync icon in the taskbar of your computer, select online, and wait to see if the connection status changes to 'connected'

Make sure that you are not behind a restrictive firewall (for more information please consult firewall and NAT setup)

My password is incorrect

Please note that your password is case sensitive and can contain letters, numbers, and the following characters only: underscore (_), hyphen (-), and period (.). Your password cannot contain spaces. Please verify this and re-submit your password.

If your password is still invalid please go to the BeInSync Web site www.beinsync.com; click on the Forgot your password link and follow the instructions to receive a new password. A new password will be sent to your email address.

I'm unable to uninstall BeInSync

If you use Norton Internet Security please turn it off while uninstalling BeInSync as sometimes there are incompatibilities between uninstall and Norton Internet Security

Additionally, please note that uninstall sometimes may appear to be stuck, however uninstall is not stuck, it can just take a while which can cause uninstall to appear this way. We recommend waiting and giving uninstall some time (it sometimes can take 15, 20 minutes)

Download

To download BeInSync, click here:

Download

User quotes

“GoToMyPC is great, but I have to be logged in to that computer to send a file to myself. I like BeInSync because it quietly runs in the background.
I don't have to have a separate window up to wait for a 120 MB file to sync up.”

Frank, Loveland, CO

It's an awesome product. I'm always working on separate computers. This syncs everything up. Previ- ously didn't know where my data was. Now it's always there.

Steve, NH

FAQ

GENERAL QUESTIONS

INSTALLING BEINSYNC

THE BEINSYNC INTERFACE

SHARES

REMOTE ACCESS

CONNECTING AND LOGGING INTO BEINSYNC

SYNCHRONIZING

EMAIL AND CONTACTS

MISCELLANEOUS

TROUBLESHOOTING

GENERAL QUESTIONS

INSTALLING BEINSYNC

THE BEINSYNC INTERFACE

SHARES

REMOTE ACCESS

CONNECTING AND LOGGING INTO BEINSYNC

SYNCHRONIZING

EMAIL AND CONTACTS

MISCELLANEOUS

TROUBLESHOOTING

Download

User quotes